Your satisfaction is our priority. Please let us know how we can help. Digital downloadable patterns are not returnable or refundable. If you have difficulty downloading your digital purchases please contact us using the Contact Page. If you would prefer a print copy of a digital pattern please contact us using the Contact Page. Print patterns will be sent using USPS Priority Mail. If you prefer a different shipping method please contact us. We will be happy to refund excess shipping paid at the time of purchase.